Data leakTrust and safety
Data leakage
When information ends up somewhere it shouldn't, for example customer details pasted into a free public chatbot. If personal data is involved, it can be a data breach under the GDPR, which you may have to report.
In the workshop
Leaving the order book open on the shop counter, where every customer can read the page.
In your business
A chatbot connected to the whole order system could show one customer another customer's address if nobody set limits on what it may see.
https://www.baachee.ai/ai-glossary/data-leakage
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